Frequently Asked Questions
Everything you need to know about your competitive swimming gear and orders.
How do I determine the correct size for competitive swimwear?
Competitive suits are designed to fit very snugly to reduce drag. We recommend referring to our specific brand size charts and measuring your chest, waist, and hips. If you are between sizes, we generally suggest sizing up for training suits and sizing down for technical race suits.
When will my custom team apparel order ship?
Custom team gear, including items with heat-press logos or embroidery, typically takes 7-14 business days to process before shipping. You will receive a tracking notification as soon as your team gear leaves our facility.
What is your return policy for technical race suits?
Due to the delicate nature of the fabric, technical suits can only be returned if they are in original, unworn condition with all tags attached and in the original packaging. Once a tech suit has been worn in the water, it is no longer eligible for return or exchange.
Do you offer bulk discounts for swim teams?
Yes, Elsmore Swim Shop specializes in outfitting teams. We offer tiered pricing and dedicated team portals for high schools, clubs, and collegiate programs. Please contact our team sales department for a custom quote.
How should I care for my swimsuit to make it last longer?
To extend the life of your suit, always rinse it in cool, non-chlorinated water immediately after use. Hang to dry out of direct sunlight and avoid using harsh detergents or machine washing/drying, which can break down the elastic fibers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover) as well as PayPal and Apple Pay for a secure and seamless checkout experience.